Refund Policy

Last updated: 23 October 2026

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Premium starts as soon as your payment is confirmed. At checkout you agree to this and confirm that you lose the EU 14-day right of withdrawal once Premium starts. Payments are therefore generally non-refundable, including for unused days or unused daily questions.

When we do refund

We will refund you if:

• you were charged but Premium was not activated and we cannot fix it;
• you were charged twice for the same order;
• the Service is permanently shut down (we refund the unused part of your period);
• the law requires a refund.

How to ask

Email iceyy@ascensionrealms.net within 14 days of the payment with your account email and the order number from your Polar receipt. Approved refunds are made by Polar to the original payment method.

Chargebacks and disputes

Please contact us before opening a dispute or card chargeback — most problems can be fixed quickly. When a payment is refunded, reversed or charged back, the Premium time it bought is removed from your account.